APPOINTMENT
TERMS & CONDITIONS

Payment Terms

1a. A deposit will be taken and will be redeemable against any purchase made at your session booked.

1b. Payment in full will be taken on the day, after prints have been taken.

 

Cancellation Terms

We operate a cancellation policy due to the significant impact on costs and we fully appreciate the efforts that our customers make to help us in our management of this.

2a. Any cancellation made within 24hrs of your appointment will not receive a refund of their deposit.

2b. If a cancellation is made with 48hrs of your appointment, your deposit will be redeemable against any rescheduled date.

2c. If you cancel before 48hrs of the event, you can transfer your deposit to another appointment date or request a refund.

 

Turnaround Time

4a. All turnaround times are based on working days (Monday to Friday) and exclude all public holidays. We aim to return your pottery within 14 working days.

4b. For multiple item orders, the turnaround time will be the same as the item which has the longest turnaround time.

4c. Turnaround times can vary depending on backlogs at our busiest times of the year.

 

Delivery

5a. We will notify you when your piece has been returned.

5b. We will return your pottery to the venue we took your prints from, unless stated otherwise.

5c. Please note that due to being a mobile business the venue delivered to will not take responsibility for any breakages.

5d. The venue will only keep your pottery for one calendar month before it is disposed of unless you have made prior arrangements with us.

 

Refunds

6a. If your pottery does not match that of what we printed on your receipt, please contact us so that we can arrange to rectify the error.

6b. As all our pieces are hand-made to your custom personalisation, we unfortunately cannot offer a refund.

6c. If any of the items in your order are faulty or damaged upon delivery, please contact us within 30 days of your order being delivered.

6d. We do require any faulty items to be returned to us. Upon receiving the return, it will be processed and a date arrange to arrange a replacement made or refund will be issued, determined at our descretion.